Refund & Dispute Policy

The Company ("Platform", "Company", "we") operates as a digital marketplace connecting independent Service Providers ("Sellers") with customers. We do not provide gaming services directly. All services are performed by independent Sellers.

All services offered through the Platform are: • Digital • Intangible • Custom-performed • Delivered electronically Due to the personalized and digital nature of these services, refund eligibility is limited as described below.

Under the UK Consumer Contracts Regulations 2013, consumers normally have a 14-day cooling-off period. However, by placing an order on the Platform, you: • Request immediate commencement of the digital service • Acknowledge that performance may begin before the 14-day period expires • Accept that your right to cancel is lost once performance has begun If service has not started, you may request cancellation.

Refunds may be granted if: • The Seller has not begun performance • The Seller fails to deliver the agreed service • The order cannot be fulfilled • There is clear evidence of non-performance Refund requests must be submitted through the Platform dispute system.

Refunds will not be granted for: • Completed services • Partially completed services where work has been performed • Account suspensions or bans by game publishers • Rank resets or in-game penalties • Delays caused by customer unavailability • Change of mind after performance has begun • Violations of game publisher policies by the customer • Subjective dissatisfaction where agreed objectives were met

Certain services may involve actions that game publishers restrict. By purchasing such services, you acknowledge: • You assume all risk related to account penalties • The Platform is not responsible for enforcement actions taken by game publishers • Publisher decisions are outside the Platform's control No refunds will be granted due to publisher enforcement actions.

If you believe a Seller has failed to perform: • Open a dispute within the specified timeframe after order completion • Provide evidence (screenshots, logs, communication records) • Allow the Seller an opportunity to respond The Platform may: • Review submitted evidence • Temporarily freeze funds • Request additional information • Issue a final determination Platform decisions are binding for internal resolution purposes.

In cases of partial performance, the Platform may issue: • A proportional refund; or • Require completion of remaining service Decisions are based on objective evidence of progress.

Before initiating a payment dispute with your bank or card provider, you must use the Platform dispute process. Filing a chargeback without first attempting resolution through the Platform may result in: • Immediate account suspension • Permanent ban from the Platform • Denial of future services Fraudulent chargebacks may be contested and reported to payment processors.

The Platform reserves the right to: • Request identity verification • Deny suspicious transactions • Freeze accounts during investigation • Refuse service in cases of abuse

Refunds, when approved, are typically processed within: • 5–10 business days (card payments) • Subject to payment processor timelines The Platform is not responsible for delays caused by financial institutions.

Once a digital service has been completed and accepted, the transaction is considered final.